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Managers, Do You Lie to Them?

The other day I had some new office furnituredays.If you are a manager working to gain the
delivered. The very professional andtrust of your workers, please keep in mind
efficient delivery person took my payment,that it's harder than ever before. However,
and when he saw the name of my business onthere are a few things you can do to increase
the check, he asked what the Managementthe levels of trust within your
Education Group did. I told him that I coachorganization:1. Tell the truth. If you
and teach managers to be more effective asdon't tell it like it is, you risk appearing
leaders. The delivery person quicklyevasive. Evasiveness is the leading cause of
replied, "So, you teach them to lie tomistrust. Even if it's bad news, don't beat
us?"Since the delivery person seemed to bearound the bush or sugar coat the truth.
such a positive and enthusiastic person, IJust tell it like it is.2. Give constant
was taken aback by his comments. It made mefeedback. One way to ensure that your
wonder if employees in general feel this wayemployees don't trust you is to say nothing
about their managers or if this was anat all. When you don't share your thoughts
isolated case. After some thought, Iand feelings, they will substitute their own
realized that it's no wonder in today'sideas for yours. And, those thoughts and
business environment that employees are notfeelings may or not be what you are really
manager's biggest fans. In fact, managersthinking. The more feedback and information
have been battling an "us vs. them" attitudeyou can share, the more likely they are to
for years.While the sentiment probably beganbelieve what you have to say.3. Be aware of
eons ago, our earliest recollections are fromyour impact. So many managers are absorbed
the late 1800s, when factories exploitedwith the tasks they have to perform that they
children and workers operated in unsafeforget the impact they can have on others.
conditions. There's no doubt that workersThe more aware you are of your own behavior
back then did not trust theirand how it impacts others, the more likely
management.Personally, my first recollectionyou are to project trustworthiness.Do you lie
of being mistrustful of leaders coincidedto your employees? Of course you don't.
with the Watergate scandal. I learned fromHowever, they may perceive lies if you are
the television that all leaders are not 'goodnot working to clarify the truth.Marnie
guys' and that sometimes they lie to us.Green, Chandler, AZ, USAMarnie E. Green is
While Nixon was not my boss, he was in chargePrincipal Consultant of the Arizona-based
of my country. If I couldn't trust him, whoManagement Education Group, Inc. She is the
could I trust?Now, with the rash of corporateauthor of Painless Performance Evaluations: A
scandals--Enron, Worldcomm, and others-morePractical Approach to Managing Day to Day
and more workers are being convinced thatEmployee Performance (Pearson/Prentice Hall).
those in leadership positions have likelyGreen is a speaker, author, and consultant
lied to get where they are. And, while therewho helps organizations develop leaders today
are surely more honest leaders in the worldfor the workforce of tomorrow. Contact Green
than there are liars, it's easy to see whyat offer this article on a nonexclusive
workers aren't sure who to trust thesebasis.



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